There are 2 types of Top Lid orders, Professional Lids and Lixury Lids. A detailed summary of each type are below...
Professional Lids:
Benefits
- Shorter Lead Time: because Standard + Professional Lids don't require a design approval, we create and ship sooner, saving you time in protecting your tank
- No Measuring: we have tank measurements so you don't need to
- No Approval: since we have the tank measurements, we will use the exact Cutouts and Add-Ons you specify us to make for you through our website, and there's no model approval needed
- Slightly Discounted: because we save cost for standard lids, we give the savings to you
- Go to any product page on toplids.com
- Click the "Professional Lid" button (it should be preselected by default)
- Select the Product Options you'd like before adding to cart (they will appear on-screen one at a time for you to select)
- Checkout just like normal
- Once ordered, your project will be automatically input onto our system and started
- We will begin production of your order
- Every Friday afternoon / evening, we will send you a "Project Update Email" containing production status, as well as an ETA to shipping
- Once production and quality check is complete, we will ship your order to you
Luxury Lids:
Benefits
- Fusion Vent Frame: most structurally supportive, lightest weight, lowest profile, lowest maintenance, and highest light penetration lid frame style on the planet
- Custom Fit: can be made for custom tanks / custom equipment
- Endless Options: choose any option that you'd like, and place exactly where you want
- Special Add-Ons: add signature Top Lids options that you can't find anywhere else, like Diamond Polish, Colored Engravings, Custom Overflow Covers, etc
- Go to any product page on toplids.com
- Click the "Luxury Lid" button above Add to Cart
- Select the Product Options you'd like before adding to cart
- Checkout just like normal
- Once ordered, your project will be put into our system and started
- If we already have measurements of your tank, we will make your model and send you an email showing your model. If you'd like to make any changes, you can respond to this email. If we don't hear fron you in 3 business days, we will send your model to production.
- If we need measurements of your tank, you will receive either a text from our team, or an email shortly after order titled "[YOUR NAME]'s Top Lids Submit Your Measurements | Your Project Next Steps". In the email there will be a links to PDF and Video Guides of how to properly measure your tank, as well as a link to upload each measurement 1 by 1
- If our team would rather walk you through measurements personally for accuracy reasons, you'll receive a text message from a Top Lids Engineer to your mobile number to schedule a good time for your Measurement Call
- On your Measurement Call, our Engineer will walk you through the measurements we need to be sure your lid is a perfect fit, as well as answer any questions you have
- You will measure and submit measurements to us through the "Submit Your Measurements" email
- We will take those measurements and check them to be sure they all seem to be done correctly
- If we see anything that seems off, we will share this with you and ask to remeasure
- When measurements look accurate, we will take them and make a visual model of your lid with all cutouts and measurements that we will cut on our machines, including small spacers around all of your equipment and the inside of your tank so that your lid is not too tight in those areas
- You will be able to send feedback and changes on your lid
- We will change based on this feedback if needed and resend your updated model to you
- Once you approve your model, your lid will be sent to production
- Every Friday afternoon / evening, we will send you a "Project Update Email" containing production status, as well as an ETA to shipping
- Once production and quality check is complete, we will ship your order to you
Questions:
If you have any questions on our Order Process or anything else on this page or toplids.com, please reach us via live chat in the bottom right or by calling or texting the number at the top of this page.
Lead Time Notice:
Please keep in mind that Lead Times listed here or anywhere on toplids.com or mentioned by Top Lids in any other social media channel or any other medium is an ESTIMATED COMPLETION TIME. If certain things happen like machines needing repair in house or measurement delays, model approval delays from the Client (You), among many other reasons, then your Project will be delayed and will supersede the lead time stated.
Terms and Conditions for Consent at Purchase:
Upon placing an order through Top Lids, each Client of ours agrees to the Terms above and also agrees to follow them in good faith on both the side of the Client and Top Lids. If the above Terms are not followed, any promises or guarantees made by Top Lids to the Client as to the Fulfillment of the Order, or otherwise, are voided.