Here's a walkthrough of our Order Process to get you your perfect fitting Top Lid...
There are 3 types of Top Lid orders, Professional Lids, Luxury Lids, and Custom Lids. A detailed summary of each type are below.
Professional Lids:
Benefits
- No Measuring: we have tank measurements so you don't need to take them yourself.
- No Approval: since we have the tank measurements (for most tanks), we will use the exact Cutouts and Add-Ons you specify through our website, and there's no model approval needed.
- Limited Add-On Options: able to add an Auto Feeder Cutout for future-proofing, or Evap Cover for evaporation reduction / catproofing. Not as many Add-On options as Luxury Lid.
- Slightly Discounted: since we save cost producing standard lids, we pass along the savings to you.
Order Process
- Go to any product page on toplids.com
- Click the "Professional Lid" button (it should be preselected by default)
- Select the Product Options you'd like before adding to cart
- Checkout just like normal
- Once ordered, your project will be automatically input into our system and started
- We will begin production of your order
- Starting the 2nd Friday following your order, we will send you a "Project Update Email" every Friday afternoon / evening containing production status, as well as an ETA for shipping
- This Project Update Email will not be sent on the 1st Friday following your order because during the first week of your order, we are programming all of the pieces of your order (lids, evap covers, food cups, light / auto feeder inserts, etc) into our production schedule, and we will not know an ETA estimate until this is complete
- Once production and quality check is complete, we will ship your order to you
- You will receive a tracking email directly after being shipped with a tracking link, and a link to submit pictures for Warranty Activation on arrival
Luxury Lids:
Benefits
- No Measuring: we have tank measurements so you don't need to take them yourself.
- No Approval: since we have the tank measurements (for most tanks), we will use the exact Cutouts and Add-Ons you specify through our website, and there's no model approval needed.
- Fusion Vent Frame: most structurally supportive, lightest weight, lowest profile, lowest maintenance, and highest light penetration lid frame style on the planet.
- Endless Options: choose any Cutout or Add-On that you'd like, and place them exactly where you'd like.
- Special Add-Ons: add signature Top Lids options that you can't find anywhere else, like Black Screen, Colored Engravings, Custom Overflow Covers, etc.
Order Process
- Go to any product page on toplids.com
- Click the "Luxury Lid" button (it won't be preselected by default)
- Select the Product Options you'd like before adding to cart
- Checkout just like normal
- Once ordered, your project will be automatically input into our system and started
- We will begin production of your order
- Starting the 2nd Friday following your order, we will send you a "Project Update Email" every Friday afternoon / evening containing production status, as well as an ETA for shipping
- This Project Update Email will not be sent on the 1st Friday following your order because during the first week of your order, we are programming all of the pieces of your order (lids, evap covers, food cups, light / auto feeder inserts, etc) into our production schedule, and we will not know an ETA estimate until this is complete
- Once production and quality check is complete, we will ship your order to you
- You will receive a tracking email directly after being shipped with a tracking link, and a link to submit pictures for Warranty Activation on arrival
Custom Lids:
Benefits
- Fusion Vent Frame: most structurally supportive, lightest weight, lowest profile, lowest maintenance, and highest light penetration lid frame style on the planet.
- Precision Custom Fit: can be made for custom tanks / custom equipment with precise tolerances down to our machine accuracy (1000th of a millimeter).
- Custom Measuring Guidance Included: if something needs to be measured, we've got you. Personal design and measuring guidance is provided through either text or call from one of our professional Lid Engineers to make sure everything is precise.
- Endless Options: choose any option that you'd like, and place exactly where you want.
- Formalized Approval Model Process: clear and exact communication are critical for custom projects to ensure they're perfect. For every Custom Lid, we send you a design model (like the picture below) showing exactly the measurements as well as cutouts and positioning for your Top Lid. We don't cut until you tell us you're comfortable with everything.
- Special Add-Ons: add signature Top Lids options that you can't find anywhere else, like Black Screen, Colored Engravings, Custom Overflow Covers, etc.
Order Process
- Go to any product page on toplids.com
- Click the "Luxury Lid" button (it won't be preselected by default)
- Select the Product Options you'd like before adding to cart
- Checkout just like normal
- Once ordered, your project will be automatically input into our system and started
- Our design team will reach out to you to confirm any measurements that need to be confirmed, if needed
- Our engineering team will email you a design model with a view of your project with all cutouts that you ordered, as well as measurements to match the measurements you provided to us
- There will be the option to either "Approve" or "Reject" your design
- If you select "Reject", a Notes box will appear for you to write feedback directly to our engineering team
- If you select "Approve", your design will be confirmed and input into our production queue
- Starting the 2nd Friday following your design approval, we will send you a "Project Update Email" every Friday afternoon / evening containing production status, as well as an ETA for shipping
- This Project Update Email will not be sent on the 1st Friday following your approval because during the first week of your order, we are programming all of the pieces of your order (lids, evap covers, food cups, light / auto feeder inserts, etc) into our production schedule, and we will not know an ETA estimate until this is complete
- We will begin production of your order
- Once production and quality check is complete, we will ship your order to you
- You will receive a tracking email directly after being shipped with a tracking link, and a link to submit pictures for Warranty Activation on arrival
Order Changes:
If you'd like to make any changes to your order, reach our team through email at clients@toplids.com within 4 hours of your order. Any changes requested more than 4 hours following your order date and time will not be able to be made to your order.
Questions:
If you have any questions on our Order Process or anything else on this page or toplids.com, please reach us via live chat in the bottom right or by calling or texting the number at the top of this page.
Lead Time Notice:
Please keep in mind that Lead Times listed here or anywhere on toplids.com or mentioned by Top Lids in any other social media channel or any other medium is an ESTIMATED COMPLETION TIME. If certain things happen like machines needing repair in-house or measurement delays, model approval delays from the Client (You), then your Project will be delayed and will supersede the lead time stated.
Terms and Conditions for Consent at Purchase:
Upon placing an order through Top Lids, each Client of ours agrees to the Terms above and also agrees to follow them in good faith on both the side of the Client and Top Lids. If the above Terms are not followed, any promises or guarantees made by Top Lids to the Client as to the Fulfillment of the Order, or otherwise, are voided.